SCORM Compliant Package-CUAWHS312 Apply work health and safety practices RII aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Educational and Compliance Benefits

Units of competency FBPCHE5008 Ripen artisan cheese FBPFST4014 Apply sensory analysis in food and/or beverage production FBPCHE5006 Produce rennet coagulated artisan cheese FBPTEC4003 Control food contamination and spoilage FBPCHE5005 Produce lactic acid coagulated artisan cheese * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCA3005B Construct ceiling frames

Core units FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSFMK416 Conduct work within financial markets compliance framework FNSFMK521 Analyse financial markets and information FNSFMK522 Apply financial product knowledge in the context of the deal transaction cycle FNSFMK524 Conduct work within financial markets organisational risk management framework Elective units FNSASICS503 Provide advice in foreign exchange FNSFMK411 Perform reconciliations FNSFMK502 Analyse financial market products for client FNSFMK503 Advise clients on financial risk FNSFMK517 Analyse risk mitigation in the operation process If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-CUAWHS312 Apply work health and safety practices RII aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.