LLND Kit-CHCCCS038 Facilitate the empowerment of people receiving support Certificate IV aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency BSBTWK501 Lead diversity and inclusion BSBLDR521 Lead the development of diverse workforces BSBHRM615 Contribute to the development of diversity and inclusion strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

ICTTEN312 Install telecommunications network equipment ICTTEN313 Work on and resolve recurrent network faults If you require RPL Kits with comprehensive benchmarking

Units of competency FBPCEL2009 Carry out transfer operations FBPOPR2095 Clean and sanitise equipment FBPWIN2001 Perform effectively in a wine industry workplace FBPCEL2008 Carry out inert gas handling operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR414 Lead team effectiveness CPCCBC4002 Manage work health and safety in the building and construction workplace CPCCBC4012 Read and interpret plans and specifications CPCCDE4001 Plan and prepare for activities on demolition sites CPCCDE4002 Plan demolition work to minimise risk to health

LLND Kit-CHCCCS038 Facilitate the empowerment of people receiving support Certificate IV aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational