Self-Study Guide-CHCMGT003 Lead the work team AMP aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management Group A CHCDEV001 Confirm client developmental status Group C CHCAGE001 Facilitate the empowerment of older people

Units of competency RIICRC314D Handle concrete materials RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations RIICRC311D Conduct concrete road paver operations If you require RPL Kits with comprehensive benchmarking

and procedures in the construction industry Elective units CPCCBL3015 Construct decorative brickwork CPCCBL3017 Carry out tuck pointing and repointing to masonry CPCCCO2013 Carry out concreting to simple forms CPCCCM2009 Carry out basic demolition CPCCBC4003 Select

Self-Study Guide-CHCMGT003 Lead the work team AMP aggressive or abusive customers SIRXCEG006Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the